Shipping Policy

Core Fitness House Shipping Policy

Last updated: November 29, 2025

Thank you for shopping with Core Fitness House. This Shipping Policy explains how and when your order will ship, what to expect for large/heavy items, and what to do if something goes wrong in transit.

Core Fitness House (“we,” “our,” or “us”) reserves the right to update this policy at any time. Any changes will be posted on this page.

1. Shipping Coverage Area

  • We currently only sell and ship to the contiguous United States (lower 48 states).

  • We do not ship to:
    • Alaska or Hawaii
    • U.S. territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands)
    • P.O. Boxes
    • APO/FPO/DPO military addresses
    • Remote or hard-to-access locations (including certain islands or areas with limited carrier access)

If an order is placed to an address we cannot service, we will contact you to help update the address or cancel and refund the order.

2. Types of Products & Shipping Methods

We sell a wide range of fitness and wellness products, from small accessories to large commercial-grade equipment. Because of this, we use different shipping methods depending on the item(s) in your order.

2.1 Small & Mid-Sized Items (Parcel Shipments)

  • Typical items: bands, mats, rollers, dumbbells, kettlebells, small benches, and similar accessories.
  • These orders typically ship via major ground carriers (e.g., UPS, FedEx, or similar).
  • These deliveries are doorstep deliveries and generally do not require a signature, unless otherwise indicated at checkout based on order value or carrier requirements.

2.2 Large & Heavy Items (Freight / LTL Shipments)

  • Typical items: large racks, multi-station gyms, heavy cardio equipment, saunas, large weight sets, or any package over 150 lbs.
  • These items ship via freight/LTL carriers and are handled differently than standard ground shipments.

Freight Deliveries (LTL) – Key Points:

  • Curbside Delivery (Standard for LTL):

    • Freight deliveries are curbside only by default.
    • The driver will deliver your order to the curb or the closest safe point at the end of your driveway.
    • Drivers are not required to bring items inside your home, up stairs, into your garage, or to specific rooms.

  • Liftgate Service:

    • Liftgate service is available for residential and/or commercial shipments when needed to lower heavy items from the truck to ground level.
    • In some cases, this may be an additional charge based on the carrier and shipment details.

  • Customer Presence & Signature Required:

    • For any LTL delivery (any item weighing over 150 lbs.), the customer must be present at the time of delivery.
    • A signature is required to confirm receipt.
    • Freight carriers will typically call to schedule a delivery window. It is your responsibility to be available at the scheduled time.

  • Professional Assembly (Optional):

    • Professional assembly may be available for certain products for an additional fee.
    • Assembly services are typically scheduled separately from the delivery itself.
    • If you are interested in assembly, please contact us before placing your order or shortly after checkout so we can confirm availability, pricing, and timing in your area.

3. Order Processing & Handling Times

3.1 In-Stock Items

  • Processing time:
    • Most in-stock orders ship within 1–3 business days after your order is placed and payment is approved.

  • Business days:
    • Our shipping-related business days are Monday–Saturday, excluding major U.S. holidays.
  • Orders placed after normal processing hours, on weekends, or on holidays will begin processing on the next business day.

3.2 Pre-Order & Backordered Items

  • If an item is pre-order or backordered, we will:
    • Contact you with an estimated timeframe for when the item is expected to ship.
    • Provide updates if that timeframe changes due to manufacturing or carrier delays.

  • You may choose to:
    • Keep the order and wait for the item to become available, or
    • Cancel prior to shipment if the revised timeframe does not work for you.

4. Estimated Delivery Timeframes

Once your order has been processed and shipped, typical delivery times are:

  • Standard Ground (Parcel) Shipments:
    • Approximately 3–7 business days after shipment.
  • Freight / LTL Shipments:
    • Approximately 7–14 business days after shipment, depending on your location and carrier scheduling.

Important:
These timeframes are estimates only. Weather, carrier delays, peak season volume, and other factors outside of our control may affect actual delivery dates. We are not responsible for delays once an order has been handed off to the carrier.

5. Order Tracking

  • Once your order ships, you will receive a shipping confirmation email with tracking information.
  • For freight/LTL shipments:
    • You will receive a tracking or PRO number.
    • The carrier will typically contact you by phone to schedule a delivery appointment.
  • Please allow up to 24–48 hours after shipment for tracking information to update in the carrier’s system.

If you have not received tracking details within a reasonable timeframe after ordering, please check your spam/junk folder, then contact us with your order number.

6. Delivery Requirements for Freight / LTL Shipments

To ensure a smooth freight delivery experience, please note the following customer responsibilities:

  1. Being Present at Delivery

    • For any LTL shipment (items over 150 lbs.), you must be on-site to accept the delivery during the scheduled window.
    • If you miss the scheduled delivery:
      • The carrier may charge redelivery or storage fees.
      • Any such fees may be passed on to you.

  2. Inspecting the Shipment Before Signing

    • Before signing the delivery receipt or bill of lading (BOL), inspect the exterior of all packages carefully:
      • Check for visible damage: tears, crushed areas, holes, wet spots, or opened packaging.
    • If you see any visible damage:
      • Note the damage clearly on the delivery receipt before signing.
      • Take clear photos of the packaging and any damage while the driver is still present, if possible.
    • If the shipment appears significantly damaged:
      • You may refuse delivery due to damage, and contact us immediately.

  3. Concealed Damage

    • After delivery, open and inspect your product(s) as soon as possible.
    • If you discover concealed damage (not visible at delivery), refer to the damage reporting timeline in Section 7.

Failure to note visible damage or irregularities on the delivery receipt may limit our ability to assist with damage claims.

7. Damaged, Lost, or Stolen Shipments

We want you to receive your order in excellent condition, but shipping issues can occasionally occur. Our policies are designed to be fair while also reflecting how carriers handle claims.

7.1 Damaged Items

If your order arrives damaged:

  • Step 1 – Document the Issue Immediately

    • Take clear photos of:
      • The damaged product
      • All sides of the shipping box or pallet
      • Any visible damage to packaging (tears, dents, holes, etc.)
      • The shipping label and tracking information
    • Keep all original packaging until your claim is resolved.

  • Step 2 – Report Within 48–72 Hours

    • You must report any shipping damage to us within 48–72 hours of delivery.
    • Contact us with:
      • Your order number
      • Description of the damage
      • Photos and any notes you made on the delivery receipt

We will work with the manufacturer and/or carrier to evaluate the claim. Depending on the situation, resolutions may include replacement parts, a product replacement, repair, or other reasonable remedy.

Note: Failure to report damage within this timeframe or to provide photos may limit our ability to assist with a repair or replacement, as carriers often deny late or undocumented claims.

7.2 Lost Shipments (Not Marked Delivered)

If your tracking shows no movement for an extended period or indicates the shipment is lost:

  • Contact us with your order number and tracking information.
  • We will open an inquiry or claim with the carrier and follow their processes and timelines for lost shipments.
  • Once the carrier confirms the shipment is lost, we will work with you on an appropriate resolution (replacement shipment or refund, depending on product availability).

7.3 Packages Marked as “Delivered” but Not Received

When a carrier marks a package as “Delivered” and the customer reports it as not received, the situation is handled differently than a standard lost package:

  • Risk Transfer:
    • Once a shipment is marked “Delivered” at the address provided, the risk of loss or theft typically transfers to the customer, in line with common ecommerce and carrier practices.

  • If your tracking shows “Delivered” but you did not receive the package:
    1. Check around your property (side doors, garage, behind planters, etc.).
    2. Ask household members, neighbors, building management, or front desk staff.
    3. Review any available security camera footage (if applicable).
    4. Contact the carrier directly to confirm delivery details (GPS scan location, delivery photo, etc.).

If you still cannot locate the package after these steps:

  • Contact us and we will help you open a claim or investigation with the carrier.
  • Any replacement or refund is evaluated on a case-by-case basis and is not guaranteed, as carriers may treat these as theft after delivery rather than lost in transit.

7.4 Carrier Coverage & Insurance

  • Unless otherwise stated, shipments are covered by the carrier’s standard coverage and liability limits.
  • We do not currently offer separate shipping insurance add-ons at checkout.
  • For high-value purchases, you may wish to:
    • Choose signature-required delivery where available.
    • Ensure your homeowner’s or renter’s insurance covers package theft.

8. Address Changes, Cancellations & Refused Deliveries

8.1 Address Changes (Before Shipment)

  • If you need to change your shipping address before your order ships, contact us as soon as possible.
  • We will make reasonable efforts to update the address before shipment.
  • In some cases, address changes may:
    • Not be possible if the order is already in processing or staged for pickup.
    • Incur additional fees from the carrier, which may be passed on to you.

8.2 Address Changes (After Shipment / In Transit)

  • Once an order has shipped, address changes or rerouting are much more difficult and may:
    • Not be allowed by the carrier, or
    • Incur additional rerouting or correction fees.
  • If a change is possible, any fees charged by the carrier will be the responsibility of the customer.

8.3 Order Cancellations

  • Before Shipment:
    • If you cancel before your order ships, we will issue a refund in accordance with our general order and refund procedures.
  • After Shipment / In Transit:
    • If you cancel after the order has shipped or refuse delivery for reasons other than defect or damage:
      • The shipment will generally be treated as a return.
      • You will be responsible for:
        • Return shipping costs (including any freight return charges), and
        • Any applicable restocking fees per our Returns & Exchanges Policy.

8.4 Refused Deliveries (Non-Defective)

If you refuse delivery of a shipment for any reason other than documented defect or damage, the following will apply:

  • The return will be treated as a customer-initiated return.
  • You will be responsible for:
    • Return shipping costs, including any additional carrier fees for refusal.
    • Any applicable restocking fee as outlined in our Returns & Exchanges Policy.
  • Once the item is received back in acceptable condition, we will process your refund minus these costs.

If you believe your order is damaged upon delivery, please follow the damage procedures in Section 7 rather than refusing delivery without documentation.

9. Returns, Exchanges & Shipping Costs (Overview)

This Shipping Policy works together with our Returns & Exchanges Policy. The details of eligibility and restocking are provided there, but the shipping cost responsibilities generally follow these principles:

  • Change of Mind / Buyer’s Remorse:

    • If you decide you no longer want an item (wrong size, changed preference, ordered by mistake, etc.), you are responsible for return shipping costs.
    • Any original outbound shipping costs may be non-refundable, depending on the situation and promotional terms.

  • Defective or Damaged Items (Not Caused by Customer):

    • If an item arrives with a manufacturer defect or damage that is properly documented and reported within the required timeframe:
      • We will typically cover shipping both ways (replacement or return), or arrange an appropriate resolution at no additional shipping cost to you, in line with the manufacturer’s policies.
    • The specific remedy (replacement, repair, or refund) may vary by product and manufacturer.

For complete details, please refer to our Returns & Refunds Policy for product-specific conditions, restocking fees, and timelines.

10. Limitations & Disclaimers

  • We are not responsible for shipping delays due to:
    • Severe weather
    • Natural disasters
    • Carrier operational issues
    • Labor disputes
    • Peak season volume
    • Incorrect or incomplete shipping addresses provided by the customer
  • We reserve the right to:
    • Cancel orders that we believe are fraudulent or violate our terms.
    • Refuse shipment to addresses not supported by our carriers or outside our service area.
    • Modify carriers and shipping methods when necessary to ensure safe and timely delivery.

11. Questions & Support

If you have any questions about this Shipping Policy, or need help with an existing order (tracking, freight scheduling, damage claim, or address update), please contact us with your:

  • Full name
  • Order number
  • Email address used at checkout
  • Brief description of your question or issue

We’re here to help you get your Core Fitness House equipment delivered as smoothly as possible so you can focus on your fitness and wellness goals.